Updated September 13, 2026
Delivered instantly
Beads are prepaid credits, and a reading appears on screen the moment you unlock it. By unlocking a reading you agree it is delivered to you immediately and, where the law allows, you give up any cooling-off or withdrawal period for that reading.
Because a reading is delivered in full the moment you open it, an opened reading is not refundable.
When we will make it right
If a purchase went wrong, we fix it or refund it: you were charged but your beads were not credited, a reading you paid for failed to appear, or you were charged twice. We also honor any refund the law requires.
What is not refundable
Changing your mind, or not enjoying a reading, is not grounds for a refund - readings are for entertainment and are a matter of taste. Beads you have already spent are not refundable.
Unused beads have no cash value and cannot be transferred or withdrawn. They stay in your account for later rather than being refunded.
How to ask
Write to support@hedgielabs.com with the details of your purchase and a person will look into it. Refunds are returned to your original payment method by our payment provider; the Terms name who that is and link to their buyer and refund terms.
Card disputes
If you think a charge is wrong, please write to us first - we can usually sort it out faster than a dispute filed with your bank.
Subscriptions
KumihoSaju has no subscriptions. Every purchase is one-time, so there is nothing recurring to cancel.
Payment provider
Payments and refunds are handled by Gumroad, the merchant of record; a refund is returned to your original payment method.
See Gumroad's buyer and refund terms: https://gumroad.com/terms.